GDPR Compliance
Data Rectification
You can use the link below to update your account data if it is not accurate.
Data Portability
You can use the links below to download all the data we store and use for a better experience in our store.
Access to Personal Data
You can use the link below to request a report which will contain all personal information that we store for you.
Right to be Forgotten
Use this option if you want to remove your personal and other data from our store. You may choose to delete your stored data for all RHINOSHIELD websites or for the current website only.
Keep in mind that this process will delete your account, so you will no longer be able to access or use it.
Before submitting your deletion request, please keep in mind:
Ongoing Orders: If you currently have an order in transit, deleting your data may affect shipping updates and delivery support. We recommend waiting until your order arrives before submitting a data deletion request.
Warranty Verification: Because your purchase history will be erased, we will be unable to look up past orders. Consequently, we may be unable to verify the purchase history required to process future warranty claims.
Returns & Account History: You will no longer be able to access your account history or saved preferences, nor will you be able to initiate return requests for past purchases.
Discounts & Vouchers: Any unused discount codes, store credits, vouchers, or promotional rewards will become permanently invalid.
Note: As mandated by applicable tax and accounting regulations, transaction records (such as tax invoices and purchase amounts) will be retained. However, all personal information linked to these transaction records will be permanently unlinked or anonymized.
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Personal Data Deletion and Account Cancellation
When you submit a request to RHINOSHIELD to delete your account and associated personal data, and complete the required identity verification process, we will process your account and the personal data linked to it in accordance with applicable data protection laws and our Privacy Policy.
To the extent permitted by law and where no other statutory retention obligations apply, we will delete your RHINOSHIELD member account and the personal data associated with it, as well as remove you from our newsletter or other marketing distribution lists (where applicable). For personal data stored within other systems or third-party platforms used to deliver our services that can identify and be linked to your member account or other identity information, we will also delete or anonymize such data in accordance with our procedures to the extent feasible.
In principle, the deletion process will be completed within 10 business days after confirming your request. However, if required by applicable laws, regulations, dispute resolution, fraud prevention, compliance with statutory obligations, or other circumstances where data retention is legally permitted, we may retain certain data within the necessary scope and timeframe.
Deleting your personal data and account will render us unable to continue providing you with corresponding services. Thank you for your understanding.
Email Communication Records
As part of the personal data deletion process, email communication records between you and us that can identify and be linked to your account or identity information may also be permanently deleted.
During the deletion process, if you contact us again via email or other channels, our system may generate new data records while processing your new message. Therefore, unless necessary, we advise avoiding further contact with us within 10 business days after submitting your deletion request to ensure the smooth completion of the process and prevent generating new data records.
Social Media and Messaging Platform Data
If you have previously contacted us via Facebook, Instagram, or other third-party social media or messaging platforms, we will process relevant personal data based on whether and how those platform accounts are linked to your RHINOSHIELD member account, phone number, or other identifiable information.
Other Unlinked Social Media or Messaging Platform Accounts
If you have contacted us via Facebook, Instagram, or other social media/messaging platforms, but your platform account is not linked to your RHINOSHIELD member account, phone number, or other information that allows us to reasonably verify your identity, we may not be able to confirm that the platform account belongs to you. As a result, our system may be unable to proactively identify and delete data generated through that platform account.
If you wish to stop interactions or links with RHINOSHIELD on a third-party platform, you may also use privacy management features provided by the platform itself, such as blocking, unfollowing, unlinking, or deleting chat histories. Personal data held or controlled by third-party platforms is governed by their respective privacy policies and data handling regulations.